Contact information
Contact policy
In compliance with the regulations in force regarding electronic commerce and the protection of consumer rights, the following contact information is made available to users, through which they may make enquiries, request additional information or report incidents related to the products or services offered in this store.
1. Contact details
Owner: Jaime Gost Cabello
Customer service email: gostjaime@gmail.com
Customer service hours: Monday to Friday, 17:00 to 21:00 (Spanish peninsular time)
Official social network: Instagram – @gostjaime
2. Purpose of contact
The channels indicated are enabled exclusively for handling enquiries related to:
- Information about available works.
- Purchase process and conditions.
- Shipping and delivery times.
- Custom commissions.
- Notification of possible incidents.
- Exercise of rights related to the protection of personal data.
3. Response time
We undertake to respond to contact requests within a reasonable period, usually no longer than 48 working hours. In exceptional situations or periods of high activity, this period may be extended slightly.
4. Data processing
The personal data the user provides when getting in touch will be processed in accordance with the provisions of the [Privacy Policy] of this website, and solely for the purpose of managing the enquiry or request received. It will not be transferred to third parties except where required by law.
By using the contact channels offered on this website, the user expressly accepts the terms set out herein.